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Mental Health Counseling & Prevention Program Walk-In Open Access Services
Professional counseling services are designed to improve each person’s and family’s psychological, emotional, and social needs. Our licensed and experienced counselors use a dual-diagnosis approach to assess and treat mental health, substance use, and problem gambling.

Counseling Services
Counselors may help each client address concerns of conduct, identity, trauma, addiction, or other behavioral concerns. They may also assess mental and/or emotional conditions and help ease adjustments to transitions in family life.

Types of Treatment
Heartland Family Service incorporates proven, effective, and evidence-based practices in a number of treatments, including:

  • Dialectical Behavior Therapy (DBT) for youth and adults (youth DBT IA only)
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Cognitive Behavioral Therapy (CBT)
  • Parent-Child Interaction Therapy (PCIT)
  • Child-Parent Psychotherapy (CPP)
  • Circle of Security
  • 24/7 Dads (IA)

How It Works
Each client will fill out an assessment form to help us determine the best counselor for you and the proper treatment that will meet your needs. This assessment will ask you questions about your medical history, history of trauma, and addictive behaviors, among others.

If you decide to enroll in treatment after your assessment is complete, you and your therapist will develop goals to address your specific needs in order to help you achieve your desired outcome. Your services could include individual, family, group, and/or couples counseling. Psychiatric evaluation, medication management, and 24-hour on-call emergency access may also be available to you.


Iowa Walk-in Appointment and Evaluations

H. Lee Gendler Center | 515 East Broadway, Council Bluffs, IA, 51503
Monday – Thursday | 8 a.m. – 2:30 p.m.
Friday | 8 – 11 a.m.
PH: (712) 435-5363  | info@HeartlandFamilyService.org

Child and Family Center Charles E. Lakin Human Services Campus | 705 N. 16th Street, Council Bluffs, IA 51501
Wednesday | 12-1 p.m. 
PH: (712) 325-5640 | info@HeartlandFamilyService.org

Logan Office107 N 4th Avenue, Logan, IA 51546
Thursday | 8 – 9 a.m.
PH: (712) 644-2946 | info@HeartlandFamilyService.org


Nebraska Walk-In Appointment and Evaluations

Central Administrative Office | 2101 S. 42nd Street, Omaha, NE 68105
Tuesday | 8:00 a.m. – 2 p.m.
Friday | 8:00 a.m. – 1 p.m.
PH: (402) 552-7400 | info@HeartlandFamilyService.org

Sarpy Office | 302 American Parkway, Papillion, NE 68046
Monday | 8:30 a.m. – 2 p.m.
Wednesday | 12:30 – 3 p.m.
PH: (402) 552-7400 | info@HeartlandFamilyService.org


Appointment Cost and Insurance

Sliding Fee Clients – Your last two pay stubs will be required, as well as payment at the time of service.
Full Evaluation Costs – The cost for an evaluation can be up to $300. Payment is due at time of service.

Heartland Family Service Accepts the Follow Insurance:
Aetna, Cigna, Midlands Choice, Optum – United Healthcare, Tricare Mental Health only (IA/NE)
Blue Cross Blue Shield of Nebraska
Wellmark-BCBS – Iowa

Nebraska Medicaid:
Nebraska Total Care
United Heathcare
Wellcare

Iowa Medicaid:
Amerigroup
Iowa Total Care