John Jeanetta – President and CEO
Appointed president and CEO of Heartland Family Service in 2009, John Jeanetta has led with passion and a strong belief in an expert, trauma-informed, and empowered workplace. John holds a Master of Business Administration degree from the University of Nebraska-Lincoln/Gallup University, a Master of Science in Social Work degree from Columbia University, and a master’s specialization certification in gerontology.
Marzia Puccioni Shields – Chief Development Officer
As Chief Development Officer, Marzia oversees the agency’s fundraising efforts, volunteer involvement, marketing communications, and grant writing. Her career includes nearly 25 years of development and non-profit management experience with comprehensive experience in major gift cultivation and solicitation, planned and annual gifts and wills, endowment support, special events fundraising, sponsorship sales, and individual giving.
Greg Ryan – Chief Strategy Officer
Before serving as Chief Strategy Officer, Ryan served as a therapist, Program Director for Community Based Evaluations, and Director of Quality Improvement and Compliance. Greg facilitates the development, implementation and monitoring the agency’s strategic plan.
Amy Carolus – Chief Financial Officer
Amy joined the agency in January 2017. In her role, Amy is responsible for the financial matters and human resource functions of Heartland Family Service. She brings with her nearly 20 years of experience in leadership, planning, and program management, 12 of which have been in healthcare and human service settings. She received her Bachelor of Science in Business Administration and an Executive MBA from the University of Nebraska at Omaha. She and her husband have four children and live outside of Treynor, Iowa.
Mary O’Neill – Chief Program Officer
Mary oversees behavioral health programs in both Iowa and Nebraska, specifically for programs that address substance abuse, mental illness, and gambling addiction. In addition, she advocates for funding to address issues imperative to HFS clientele. Mary has been honored by the Iowa Behavioral Health Association for her leadership statewide.
Joanie Poore – Vice President
Joanie has been with Heartland Family Service since April 2004. In her current role, Joanie oversees our non-clinical, community-based programs. These programs seek to strengthen individuals and families through a variety of services that include preventing and ending homelessness, supporting survivors of domestic violence and sexual assault, preparing refugee children for school, and serving seniors in our Generations Center.
Kerry Wiles, LMHC, IADC, LIMHP – Clinical Director
Kerry joined Heartland Family Service in 2004 and held positions such as therapist, Assistance Clinical Director, and Associate Clinical Director. As Clinical Director, Kerry runs the agency’s trauma-informed care initiative and supervises more than 50 therapists. Kerry holds Bachelors of Science degrees in Psychology and Sociology from Wayne State College, a Master of Science degree in Community Counseling from the University of Nebraska at Omaha, and is a Licensed Mental Health Counselor (IA), Licensed Independent Mental Health Practitioner (NE), and International Alcohol and Drug Counselor (IA).
Shamala Nadason – Vice President of Human Resources
Shamala began at Heartland Family Service as a Human Resources Specialist in 2005 before becoming Director of Human Resources in 2009. In December 2016, Sham was promoted to Vice President of Human Resources, for which she will continue to oversee services from recruitment, talent management, risk management, learning and development, compliance, and employee engagement. She graduated from the University of Nebraska at Omaha with degrees in Human Resources and Finance, and earned her PHR and SHRM-CP certification in HR. Sham and her husband, Mani, live in Papillion with their two children.
Keellia Guevara – Diversity Officer
Keellia came to Heartland Family Service in 2013 as a Problem Gambling Prevention Specialist and took on the Diversity Officer role in December 2016. In addition to overseeing the agency’s diversity and inclusion initiative, she also helps coordinate the five employee resource groups. Keellia graduated from the University of Iowa with a degree in Liberal Arts and has worked in social services since 2001, building community programs, engaging partnerships, and increasing positive experiences for youth and families. She and her husband, Pedro, live in Omaha with their two children.
Nicky Clark, MSW – Assistant Vice President
Nicky began at Heartland Family Service in 2011 and has held the positions of Ready in 5 Coordinator and Community Education Program Director. She oversees many of the Child and Family Well-Being programs which focus on early childhood, parenting, refugee and immigrant families, juvenile justice, and senior services. She graduated from the University of Nebraska at Omaha with a Masters in Social Work.
Board of Trustees
Dianne Seeman Lozier
Kenneth E. Stinson
Board of Directors
Melissa Crawford – Chairman of the Board
Carol Gendler – Assistant Secretary
R. J. (Randy) Stevenson – Legal Advisor
John H. Jeanetta, MBA, MSW – President and CEO
Jefferson House Advisory Board
Jessica Fickbohm, President
Wendy Olson, Secretary
Laura Peters, Treasurer
Kurt Bottorff (Honorary Member)
North Omaha Community Council
Rev. Wm. Williams
Sarpy County Advisory Board
Southwest Iowa Advisory Board