Leadership Team

John Jeanetta – President and CEO

Appointed president and CEO of Heartland Family Service in 2009, John Jeanetta has led with passion and a strong belief in an expert, trauma-informed, and empowered workplace. John holds a Master of Business Administration degree from the University of Nebraska-Lincoln/Gallup University, a Master of Science in Social Work degree from Columbia University, and a master’s specialization certification in gerontology.


Marzia Puccioni Shields – Chief Development Officer

As Chief Development Officer, Marzia oversees the agency’s fundraising efforts, volunteer involvement, marketing communications, and grant writing. Her career includes nearly 25 years of development and non-profit management experience with comprehensive experience in major gift cultivation and solicitation, planned and annual gifts and wills, endowment support, special events fundraising, sponsorship sales, and individual giving.


Greg Ryan – Chief Strategy Officer

Before serving as Chief Strategy Officer, Ryan served as a therapist, Program Director for Community Based Evaluations, and Director of Quality Improvement and Compliance. Greg facilitates the development, implementation and monitoring the agency’s strategic plan.


Amy Carolus – Chief Financial Officer

Amy joined the agency in January 2017. In her role, Amy is responsible for the financial matters and human resource functions of Heartland Family Service. She brings with her nearly 20 years of experience in leadership, planning, and program management, 12 of which have been in healthcare and human service settings. She received her Bachelor of Science in Business Administration and an Executive MBA from the University of Nebraska at Omaha. She and her husband have four children and live outside of Treynor, Iowa.


Mary O’Neill ­– Chief Program Officer

Mary oversees behavioral health programs in both Iowa and Nebraska, specifically for programs that address substance abuse, mental illness, and gambling addiction. In addition, she advocates for funding to address issues imperative to HFS clientele. Mary has been honored by the Iowa Behavioral Health Association for her leadership statewide.


Joanie Poore – Vice President

Joanie has been with Heartland Family Service since April 2004. In her current role, Joanie oversees our non-clinical, community-based programs. These programs seek to strengthen individuals and families through a variety of services that include preventing and ending homelessness, supporting survivors of domestic violence and sexual assault, preparing refugee children for school, and serving seniors in our Generations Center.


Kerry Wiles, LMHC, IADC, LIMHP – Clinical Director

Kerry joined Heartland Family Service in 2004 and held positions such as therapist, Assistance Clinical Director, and Associate Clinical Director. As Clinical Director, Kerry runs the agency’s trauma-informed care initiative and supervises more than 50 therapists. Kerry holds Bachelors of Science degrees in Psychology and Sociology from Wayne State College, a Master of Science degree in Community Counseling from the University of Nebraska at Omaha, and is a Licensed Mental Health Counselor (IA), Licensed Independent Mental Health Practitioner (NE), and International Alcohol and Drug Counselor (IA).


Shamala Nadason – Vice President of Human Resources

Shamala began at Heartland Family Service as a Human Resources Specialist in 2005 before becoming Director of Human Resources in 2009. In December 2016, Sham was promoted to Vice President of Human Resources, for which she will continue to oversee services from recruitment, talent management, risk management, learning and development, compliance, and employee engagement. She graduated from the University of Nebraska at Omaha with degrees in Human Resources and Finance, and earned her PHR and SHRM-CP certification in HR. Sham and her husband, Mani, live in Papillion with their two children.

Keellia Guevara – Diversity Officer

Keellia came to Heartland Family Service in 2013 as a Problem Gambling Prevention Specialist and took on the Diversity Officer role in December 2016. In addition to overseeing the agency’s diversity and inclusion initiative, she also helps coordinate the five employee resource groups. Keellia graduated from the University of Iowa with a degree in Liberal Arts and has worked in social services since 2001, building community programs, engaging partnerships, and increasing positive experiences for youth and families. She and her husband, Pedro, live in Omaha with their two children.

Nicky Clark, MSW – Assistant Vice President

Nicky began at Heartland Family Service in 2011 and has held the positions of Ready in 5 Coordinator and Community Education Program Director. She oversees many of the Child and Family Well-Being programs which focus on early childhood, parenting, refugee and immigrant families, juvenile justice, and senior services. She graduated from the University of Nebraska at Omaha with a Masters in Social Work.

Emily Morrison, Ethics and Compliance Officer

Emily joined Heartland Family Service in September 2017 and is responsible for implementing and maintaining the Ethics and Compliance program. She has a Bachelor of Arts in Sociology and Psychology from the University of Nebraska at Omaha, a MBA from the University of Nebraska at Omaha, and a Masters of Law in Ethics and Compliance from the University of Colorado at Boulder. She brings with her over 10 years of experience in health care business development and financial analysis and her great passion for maintaining an ethical culture in the workplace.

Board of Trustees

Alan D’Agosto
Rhonda Hawks
Dianne Seeman Lozier
Sunny Lundgren
Diane Nelson
Kenneth E. Stinson

Board of Directors

Melissa Crawford – Chairman of the Board

Megan Holtorf – Vice Chairman

Thomas A. Frette – Secretary

Carol Gendler – Assistant Secretary

David Warren – Treasurer

Raymond Aranza
Juli A. Comstock
Tracy Crowell
Jisella Dolan
Brad Eckhoff
Jay Ferris
Thomas J. Gomez
Mary Heistand
Dee Henry
Marcos A. Hernandez
Kirk J. Hulett
Ralph Kellogg
Timothy Kiteley
Suzanne Kotula
Bridget Musick
Cindy Oelke
Josh Render
Abe Schlott
Cortney Sells
Gerard J. Stanley, Jr., MD
Julie Strohfus
Jeanette Washington
Nancy Williams

R. J. (Randy) Stevenson – Legal Advisor
John H. Jeanetta, MBA, MSW – President and CEO

Jefferson House Advisory Board

Jessica Fickbohm, President
Wendy Olson, Secretary
Laura Peters, Treasurer
Linda Doll
Kate Kavan
Dave Millie
Lottie Mitchell
Deb Niles
Valerie Prenzlow
Jamie Simpson
Rachel Sorenson
Tom Tamke
Kurt Bottorff (Honorary Member)

North Omaha Community Council

Maggie Ballard
Janis Berry
Pamela Berry
Nicky Clark
Palestine Gray-Moore
Keellia Guevara
Jane Howard
Marcia Walker
Kara Warner
Susan Whitfield
Nancy Williams
Rev. Wm. Williams
Andrea Wright

Sarpy County Advisory Board

Cathy Alm
Jenna Berg
Irene Burklund
Joel Dighans
Jose Dimas
Jim Nekuda
Curtis Rainge
Jamie Simpson
Matt Smith
Fred Uhe
Scott Dannehl
Mark Mason

Southwest Iowa Advisory Board

Mark Allen
Bryan Biederman
Robyn Christenson-Epley
John Dresher
Stacy Funk
Angie Kistaitis
Kelley Kulesa
Haley Mace
Nancy Schulze
Janae Sternberg
Joanie Tekippe
Tricia Danielsen