Culture of Inclusion

At Heartland Family Service, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment. We believe this practice will allow us to recruit and retain employees that bring various experiences and uniqueness to our workplace and to better serve our clients and communities.

In an effort to carry out these commitments, our President and CEO John Jeanetta has woven diversity and inclusion into the strategic planning and operations of Heartland Family Service.

“Valuing diversity, in all of its forms and complexities, is a fundamental component of our ability to help the people we serve and strengthen our community. Understanding many of our clients have experienced some level of trauma, first as children and then again as adults, Heartland Family Service can only be successful if we fully integrate a trauma-informed culture into our daily work.  This means our clients and our staff must first and foremost feel safe. They must trust us. And we must work hard to gain their trust. As agents of change, we must also carefully lift up and empower one another to achieve our goals. And in order to do any of this important work, we must first see and cherish all that is unique and special about each person who works at this agency and who comes here for lifesaving help.”

– John Jeanetta, President & CEO

Culture of Inclusion

Creating a collaborative and comfortable work environment that educates and respects all differences is a key component in creating a diverse and inclusive culture at Heartland Family Service. Our Employee Resource Groups (ERGs) bring together employees from different walks of life to connect on various levels professionally and personally.

Each of our ERGs receives support through sponsorship from a senior-level employee to help guide and develop the vision and actions of that group.

Heart Works Council

The Heart Works Council is committed to ensuring our agency is welcoming and safe for all staff members and clients by developing and reinforcing our capacity to understand, value, and reflect differences in all forms.

Elevate creates opportunity for all Heartland Family Service employees to engage in mentoring and coaching relationships to enhance their personal and professional development.

Family 1st is committed to advocating for employees in regards to life and family planning by creating a safe and productive work environment as well as helping staff to achieve work life integration.

The purpose of LinC (Leaders in Culture) is to provide education, awareness, & support for all cultures in the workplace and community.


Prism supports the LGBTQ* community of employees and clients within Heartland Family Service though educational events and trainings, policy and procedure advocacy, and working with programs to improve the experience and services provided to LGBTQ* clients.

Serve recognizes and supports service members, first responders and their families at Heartland Family Service, while bringing awareness and education to our stakeholders and staff.

Think Tank develops practical solutions to close the gap between knowledge and ability through purposeful collaboration, by encouraging flexibility, creativity and accountability.

Wellness Works is committed to promoting and empowering Heartland Family Service employees to increase health and well-being through educational opportunities, fun activities, and advocacy.