Counseling & Prevention
Programs in this area share a central focus on therapeutic services in order to treat current mental health and substance abuse issues, manage chronic illnesses, and intervene earlier to limit occurrences through education and prevention services.
Heartland Family Service provides services based on clients’ ability to pay. HFS Sliding Fee Schedule
Assertive Community Treatment
Community-based care and treatment for individuals who are challenged by chronic mental illness. Services include case management, initial and ongoing assessments, psychiatric services, employment and housing assistance, family support and education, substance abuse services, and more.
Eligibility: Services are provided in Pottawattamie County in Iowa.
Clinical evaluations for youth and adults who are involved with the legal system. Services include co-occurring substance use and mental health assessments and psychological evaluations in order to provide clients, judges, caseworkers, and other referring agencies with information and recommendations that may assist with treatment and case disposition planning.
Eligibility: Services are provided in primarily in Douglas and Sarpy counties in Nebraska.
Community-based and family-centered intensive outpatient substance abuse treatment. The program focuses on keeping both parental figures and their children together as one or both spouses work toward recovery. In addition, all family members receive therapeutic services and counseling.
Eligibility: Families must be referred by Nebraska Families Collaborative and eligible for subsidized housing through the U.S. Department of Health and Human Services.
Child and Family Center
Enhanced therapeutic counseling and treatment for children ages birth to 18 and their families. The goal is to help children and their families address past and ongoing trauma and improve relationships.
Eligibility: Services are provided in Council Bluffs, Iowa, but are open to children and families throughout the metro area.
Employee Assistance Program
Short-term counseling for employees and their dependent family members. Contract services include management consultation, one-site critical incident stress debriefing and/or grief counseling, employee/supervisor orientation, work-site education presentations, and various marketing materials. Also offered is Care Connections, an enhanced child care referral service.
Eligibility: Services are offered to the employees of contracted companies and organizations in Harrison, Mills, and Pottawattamie counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Long-term (6-9 months) residential substance abuse and mental health programs in Iowa and Nebraska for women with children. The program preserves and strengthens the mother-child attachment while providing housing, treatment, therapy, and support for the women and their children.
Eligibility: Services are offered to residents of Council Bluffs and southwest counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Iowa Funding: The Heartland Family Service Family Works (IA) program is part of the Iowa Department of Public Health (IDPH) Integrated Provider Network, with services funded by the IDPH and the U.S. Dept. of Health and Human Services Substance Abuse and Mental Health Services Administration.
The Heartland Family Service Heartland Bridges program provides short-term housing for people in transition to and from mental health or substance abuse treatment, support services, and/or permanent housing. The goal of the program is to help clients secure permanent housing and connect them with community-based mental health or substance abuse services and avoid unnecessary incarceration.
Eligibility: Heartland Bridges serves men and women ages 18 and older who reside in Fremont, Page, Mills, Montgomery, Pottawattamie, Cass, Shelby, Harrison, and Monona counties in Iowa. Participants must be eligible for the Southwest Iowa Mental Health and Disability Services Region-funded programs.
Integrated Health Home
Care coordination for adults with severe mental illness. The program partners with participants’ existing healthcare providers in order to meet overall health needs.
Eligibility: Participants must have or be eligible for Iowa Medicaid, have a mental illness that impacts his/her life, and reside in Pottawattamie, Harrison, or Mills counties in Iowa.
No-cost early childhood therapeutic consultation, training, and support for child care providers who have preschool-age kids with behavior problems. The goal is to help young children develop positive behavioral skills early in life that lead to success in school, family, and community.
Eligibility: Services are offered to child care providers in Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Mental Health Counseling
Professional therapy for individuals, couples, and families. Services may address concerns of conduct, identity, mood, anxiety, affect, impulse control, addictive, or other behavioral concerns; other mental or emotional conditions; and adjustments to transitions in the family life cycle.
Eligibility: Services are offered on a sliding fee scale in Harrison, Mills, and Pottawattamie counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Funding: Heartland Family Service is honored to have received a $75,000 award from Mutual of Omaha for the 2017-2018 grant year to support our Professional Counseling program. This generous funding will enable our program to continue to improve the psychological, emotional and social functioning of adults, children and families by offering varying levels of treatment, including outpatient, residential and intensive outpatient therapy.
Heartland Family Service will notify the Iowa Department of Transportation or Education for each student that successfully completes the OWI/DUI Course.
This course meets the requirements for a 12-hour Driving Under the Influence (DUI/OWI) course required by the Iowa Code 32IJ.17 (2a) and 32IJ2 (2a4). This course is IOWA DOT approved and is appropriate for court referrals for OWI/DUI offenders.
OWI/DUI Course success criteria:
- Begin the program on the assigned date Attend Friday (4-8 p.m.) and Saturday (8:30 a.m.-5:30 p.m.) classes
- Participate in class discussion and complete all in-class activities
- Physical and mental effects
- Social, emotional, financial, and spiritual impacts
- Progression to addiction
- Recovery process
Mental Health Crisis Response Teams
Immediate therapeutic intervention for mental illness and substance abuse crises. After receiving a call from law enforcement, therapists provide on-site, face-to-face risk assessments in order to prevent hospitalization, protective custody, and/or incarceration. Therapists also follow up with individuals to provide necessary referrals in order to prevent future crises. In Pottawattamie County, Iowa the program is called MHCRT (Mental Health Crisis Response Team). In Cass and Sarpy counties in Nebraska, the program is know as ASAP (Assessment, Support, and Prevention).
Eligibility: Services are available 24/7 at no cost to law enforcement in Shelby, Cass, Harrison, Monona, Page, Fremont, Montgomery, Mills, and Pottawattamie counties in Iowa and Cass and Sarpy counties in Nebraska.
Mental Health for Youth in Detention
Crisis intervention and skill-building services for youth in detention centers. Therapists work with youth to improve or alleviate emotional and/or behavioral symptoms that interfere with the youths’ ability to function, and which may contribute to aggressive and/or self-injurious behaviors.
Eligibility: Services are provided at the Douglas County Youth Center and Sarpy Juvenile Justice Center.
OnTrack of the Heartland
The Heartland Family Service OnTrack of the Heartland program is an innovative team approach to providing recovery-oriented counseling and treatment for teens and young adults ages 14-35 who have recently begun to experience psychosis.
Some of the signs that you or your loved one may be experiencing psychosis include:
• A change in behavior, such as isolation, irritability, and/or loss of interest in activities
• Disorganized thinking
• Feeling unusually afraid or suspicious (paranoia)
• Hearing things that other people don’t hear (auditory hallucinations)
• Seeing things that other people don’t see (visual hallucinations)
Philosophy of Care
At OnTrack of the Heartland, we believe that these experiences are treatable. With the right help at the right time, individuals can continue their journey through life, enjoying relationships and meaningful school and work experiences.
The OnTrack of the Heartland team tailors treatment plans to meet the needs
of each individual. The individual collaborates with the team to select the
best mix of services and supports, such as:
• Assistance and support in employment and/or education goals
• Care coordination
• Education and support for families
• Individual therapy
• Medication management using shared decision making
Eligibility: The OnTrack of the Heartland program is available to residents of Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska. Request a referral from your mental health provider.
How to Make a Referral
Call (402) 552-7003 for more information or send a referral to OnTrackoftheHeartland@HeartlandFamilyService.org
Funding: This program is a partnership with Community Alliance and funded in whole, or in part, by federal, state, and/or county funds from Region 6 Behavioral Healthcare.
Community outreach and educational activities that aim to reduce the need for intervention and treatment. The goals of these programs are to promote youth development, reduce risk-taking behaviors, build assets and resilience, and, ultimately, prevent problem behaviors throughout the life span.
Eligibility: Services are provided in Pottawattamie, Mills, and Harrison counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Iowa Funding: The Heartland Family Service Prevention programs are part of the Iowa Department of Public Health (IDPH) Integrated Provider Network, with services funded by the IDPH and the U.S. Dept. of Health and Human Services Substance Abuse and Mental Health Services Administration.
Problem Gambling Treatment
Outpatient individual counseling, family therapy, support groups, financial education, and no-cost evaluations. This program includes not only help problem gambler and his/her family, but also prevention information and education for the community.
Eligibility: Services are provided in Adair, Cass, Fremont, Harrison, Mills, Montgomery, Shelby, Page, and Pottawattamie counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Contact: 24/7 Problem Gambling Crisis Line (866)-322-1407
Nebraska Funding: The Nebraska Gamblers Assistance Program (GAP) pays for confidential counseling with certified problem gambling providers to Nebraskans and their families who suffer a gambling addiction. A list of all GAP-certified counselors in Nebraska is located at problemgambling.nebraska.gov | GAP 24/7 Helpline – Call 1-800-522-4700
Iowa Funding: The Heartland Family Service Problem Gambling Treatment program is part of the Iowa Department of Public Health (IDPH) Integrated Provider Network, with services funded by the IDPH and the U.S. Dept. of Health and Human Services Substance Abuse and Mental Health Services Administration.
Substance Abuse Treatment
Outpatient active treatment for adults and adolescents and long-term aftercare support that includes family and individual therapy and gender-specific groups. The dual-diagnosis approach provides on-site mental health evaluation and treatment, psychiatric evaluation, medication management, and 24-hour emergency access.
Eligibility: Services are provided in Harrison, Mills, and Pottawattamie counties in Iowa and Cass, Dodge, Douglas, Sarpy, and Washington counties in Nebraska.
Iowa Funding: The Heartland Family Service Substance Abuse Treatment program is part of the Iowa Department of Public Health (IDPH) Integrated Provider Network, with services funded by the IDPH and the U.S. Dept. of Health and Human Services Substance Abuse and Mental Health Services Administration.
Full-day academic and therapeutic programming for special education students with major mental health diagnoses. Family involvement is heavily emphasized, and comprehensive wrap-around services are provided to assist the student and family in beginning a healing journey.
Eligibility: Students must be referred by their local district within the Green Hills Area Education Agency of southwest Iowa, which includes the counties of Adair, Adams, Audubon, Carroll, Cass, Clarke, Crawford, Decatur, Fremont, Harrison, Madison, Mills, Monona, Montgomery, Page, Pottawattamie, Ringgold, Shelby, Taylor, and Union.
Victim of Crime Assistance
The Heartland Family Service Victim of Crime Assistance (VOCA) program is designed to help victims of crime, whether the crime is documented or undocumented. The ultimate goal for the VOCA program is to assist victims in their recovery from the crime they have experienced.
Eligibility: Residents of Harrison, Mills, and Pottawattamie counties in Iowa are eligible for this program.
Crimes include, but are not limited to: Arson • Elder abuse/neglect • Sexual assault (child or adult) • Bullying • Human trafficking • Stalking/harassment • Burglary • Identity theft • Survivors of attempted homicide • Domestic violence • Kidnapping • Teen dating violence
Through partnership and collaboration, Heartland Family Service and the Crime Victims Assistance Division of the Iowa Attorney General’s office, this program aims to implement services that provide:
Case management: Financial assistance related to the crime, connections to resources through the community and help navigating the legal system, and support and advocacy
Counseling: Evidenced-based counseling with licensed therapists
Residents of Harrison, Mills, and Pottawattamie counties in Iowa are eligible for this program. Referrals will be made primarily through Heartland Family Service Central Intake. Current clients, please talk with your therapist or caseworker about the VOCA program.
Contact : (712) 435-5363 or info@HeartlandFamilyService.org
Location: H. Lee Gendler Center | 515 E. Broadway, Council Bluffs, IA, 51503
Payment Options: Heartland Family Service accepts private pay and private and public insurance. Financial assistance may be available if needed.