Client Rights

 

Heartland Family Service is dedicated to the idea that clients and other members of the community should have the opportunity to alert the agency to needs or problems in the community that they feel should be addressed. We also strongly believe that clients and other community members should have the opportunity to voice complaints regarding agency operation or staff. Upon request, a copy of our client grievance procedure will be made available.

If you have a suggestion or a complaint, we encourage you to speak directly to a staff person, or you may request a complaint form and return it to:

Attn: Quality Improvement Department Heartland Family Service

2101 South 42nd Street

Omaha, NE, 68105

Phone: (402) 553-3000.

We will make every effort to address your concerns in prompt manner.

To Come Client Rights Brochure PDF