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The stories we report here are actual client cases. They are the children, parents, couples and individuals we work with every day. For most, their names, photos and some details have been changed to protect their privacy. But some of our clients are strong advocates for the services they received, and tell their stories through video. All offer their stories so you can better understand how lives can be changed when someone in need asks for our help.

 
Katie’s Letter to Her Children

Katie’s Letter to Her Children

To help our clients express their real stories about Family Works, we asked them to write a letter to their children. The following is one of those letters. Read More

Marla Improves Her Odds

Marla Improves Her Odds

Marla enjoyed going to the casino once a month with her three sisters. It thrilled her to win money, even if it was just a small amount. She liked it so much that she started going to the casino to unwind after work.

It wasn’t until the bank contacted her husband Bob about the missed house payments that he became aware that Marla had incurred $30,000 in new debt... Read More

Grace Restores Her Self-Image

Grace Restores Her Self-Image

Grace was a victim of her husband’s abuse throughout her 20-year marriage. He blamed her for a brain injury that impaired her understanding. For years he would not allow Grace to groom herself or attend to her medical needs. Finally she ended up in the hospital, and the staff called Heartland Family Service. Read More

Jane Restores Her Life

Jane Restores Her Life

Jane finally gave in to her sister and made the call to Heartland Family Service. She knew she needed help for her depression, but had put it off because she just didn’t believe anything would help. At 49 years old, she had been employed on and off again for 13 years. After her divorce two years ago, Jane had fallen so deeply into her dark world that she was “stuck” without the motivation or energy to look for work... Read More

Max Remembers How to Smile

Max Remembers How to Smile

Our Senior Center director received a frantic call from a woman who was looking for a place for her father, Max, to go during the day. He had suffered a stroke two years ago and had become severely depressed. His wife was still working full-time, and she could not leave Max alone any longer. Read More

Carmen Finds Comfort in a New Home (watch video)

Carmen Finds Comfort in a New Home (watch video)

Last fall, the Omaha/Council Bluffs area partnered with Common Ground’s 100K Homes Campaign to locate, and identify the most vulnerable homeless individuals. Our staff found Carmen right away. She has a long history of homelessness and is terminally ill with cancer, so we immediately moved her into an apartment. She spent a warm and safe winter in her own home. In spite of living more than a decade on the street, Carmen’s last days will be peaceful. Read More

Paw-Wah’s Journey to Kindergarten

Paw-Wah’s Journey to Kindergarten

“Paw Wah” is the name of a bright, spunky four year-old girl from a girl from Burma (Myanmar), a member of the Karen people. Her family arrived in Omaha in January after living for 15 years in refugee camp in Thailand, where they fled to escape political and religious persecution in their village. Life in the refugee camp was harsh, but Paw Wah’s family was one of the fortunate few to start a new life in Omaha. Read More

Angela Gets Clean for Her Children

Angela Gets Clean for Her Children

Angela’s first baby was born when she was only 15 years old. Her mother told her, “If you are old enough to make a baby, then you are old enough to raise one,” and kicked her out of the house. Scared and alone with nowhere else to go, Angela moved in with her boyfriend. Too young and immature to be without a parent, she dropped out of school and began using marijuana daily. The only friends she had led her down a path to further drug use. Read More

Addison Makes The Grade

Addison Makes The Grade

Addison, a high school sophomore, was failing at school. Struggling with posttraumatic stress disorder, she refused to get on the bus in the morning, she avoided the other students and she visited the nurse’s and counselor’s offices often. Read More

Tasha – a Home Far from Perfect (watch video)

Tasha – a Home Far from Perfect (watch video)

In hindsight, Tasha says she should have known. Even before her ten-year marriage began, the abuse from her husband had started--the occasional physical threat, name-calling and degrading treatment. Read More

Ron is No Longer Homeless (watch video)

Ron is No Longer Homeless (watch video)

Ron had a good job and a home on a golf course. But then he developed an illness that changed his life. Too sick to work, he lost his home. Then he ran out of money and even his friends could no longer help. Read More

Zabrina Keeps Her Kids During Treatment (watch video)

Zabrina Keeps Her Kids During Treatment (watch video)

This is a true story of a mom who kept her children with her while she went into treatment for drug abuse. Zabrina knew she needed residential treatment for her drug addiction. But she refused to leave her children for the time she would be away. Then she learned about Family Works. For six months she received treatment, wrap-around services and 24/7 support to make her recovery stronger. Today she has been sober for two years. Read More

Sam and Dora No Longer Live in Their Car

Sam and Dora No Longer Live in Their Car

Five-year-old Dora and her mother Samantha had been living in their car for the whole summer. They had been evicted from their apartment in the spring, after the third month of not being able to pay the rent. But the weather was getting cold, so they stayed in homeless shelters in order to get a warm meal and a cot to sleep on. Samantha never got a good night’s rest anymore, but she knew that Dora slept more soundly inside. Read More

Shanita Gets Her Life Back

Shanita Gets Her Life Back

Shanita seemed to lead a normal life. She attended community college and held a job. But inside her family, all was not well. As a teenager, Shanita began drinking alcohol and smoking marijuana. Then, she began using methamphetamine, sometimes even daily. Read More

Jonah and His Mom Were Afraid of His Dad

Jonah and His Mom Were Afraid of His Dad

The grief she suffered from her father’s death pushed Claire off the path to the future he wanted for her. She dropped out of college, started using drugs, and fell under the spell of an abusive man. Eight years passed in a fog of alcohol, drugs and domestic violence. Four children were born, and she was pregnant again. Read More

Leah Learns How to Be a Parent

Leah Learns How to Be a Parent

Sixteen-year old Leah was still a child when she arrived at the Heartland Family Service Children's Emergency Shelter with two of her own children, ages 1 and 3. This young girl and her children had been removed from her aunt's home for emotional, physical and sexual abuse. She had lived with her maternal aunt since she was five years old, ever since her own young mother left Leah for an "overnight" and never returned. Read More

Ed Finds Friends at Our Senior Center

Ed Finds Friends at Our Senior Center

Every day, for six years, Ed visited his wife at an Omaha home for Alzheimer's patients. Every day, he fed her lunch and dinner. When she died, he thought he didn't have anywhere to turn. Read More

Lisa Gets a Second Chance

Lisa Gets a Second Chance

Lisa seemed to lead a normal life. She attended college and held a part-time job. But inside her family, all was not well. As a teenager, Lisa began drinking alcohol and smoking marijuana. Then, she began using methamphetamine, sometimes even daily. Read More

Siblings Stay Together in Our Emergency Shelter

Siblings Stay Together in Our Emergency Shelter

From the outside, 17-year-old Amber and her 8- and 6-year-old siblings, Keisha and Donte, appear to be happy kids enjoying themselves and smiling with one another. What you cannot see from the outside is the struggle they have been through. Read More

Jenny Escapes the Violence

Jenny was eight months pregnant. She was tired that night. She had just put her two-year old daughter to bed, but she knew she had a long night ahead. The abuse started pretty much as usual. This time it was about the way she cooked dinner. It was something that would be overlooked in most homes--but Bill, her husband, never overlooked such "mistakes" in their home. By midnight a chair was broken, the kitchen was torn apart and Jenny had several new bruises. She kept turning away from Bill to protect her unborn baby, but that just made him angrier. Now she was really scared. Read More

Sonny’s Mom Grows Up

Sonny was two years old when his little sister Alicia was born. His mom was only 15. Sonny's mom, Leah, had a rough life. Abandoned by her parents, raped when she was twelve, and abused by the aunt who was her guardian, she fought back by getting pregnant again. Finally the abuse from her aunt was too hard to bear, and she called Child Protective Services herself. Read More

George Makes Some Friends

George Makes Some Friends

The nice young woman next door was worried about her 77 year-old neighbor, George. She had seen him in the hall and he looked terrible--no shoes, dirty shirt inside out. He had been wearing the same clothes for a week, and she suspected he was sleeping in them. Read More

Roberta Finds a Friend at Solomon Girls Center

Roberta threw a tantrum when she joined our Solomon Girls Center at the end of the school year. She had just moved into town with her mom--leaving her home and father and friends behind--and she was angry. She cried often, was nasty to the other girls, and refused to pay attention to the teachers. This little girl needed help. Read More

Emerson Says Thanks

Since it had been more than a year since Emerson had visited our office, his unannounced visit took his former therapist quite by surprise. Read More

Stephanie’s Family Seeks a Safe Haven

Stephanie was like a lot of the women in our Domestic Abuse program. Aft first her husband just called her names--made fun of her ankles or her teeth. Before long, the abuse turned physical--pinching, then an occasional slap. Then a fist in the face. And then the apology. "I'm sorry." He'd whisper. He'd kiss her forehead and tell her he loved her. And then he would beat her again. Read More

Nick Learns to Trust Others…and Himself

Nick's long hair, black T-shirt and baggy jeans put a lot of people on guard -- they wondered if he was trouble. The teenager's mouth and manner usually confirmed their suspicions. Nick had attitude for everyone, save for a small gang of friends from his "crowd." He ranted at his mother; he blew his teachers off -- sometimes with a smirk, sometimes with a yell. He was failing every class. He criticized and mocked his fellow students. His conversations were vulgar. He smoked marijuana daily. Nick disrespected everyone, including himself. He was trouble. Read More

The Banisters Stay Together

Like all automobile accidents, Margie Banister's was entirely unexpected. Her day began like most others. She awoke early to fold a basket of laundry, enjoy a few minutes of quiet and cook breakfast for her children. Read More

Beth Heals…and Then Leads

Beth Heals…and Then Leads

At only 29 years old, Beth's life was more than heading in the wrong direction - it was out of control. Since the first day she used methamphetamine, Beth began to lose herself. In a short time, her desire to use forced her to sacrifice all the things she had held dear. Her marriage suffered -- and then failed. Her relationships with her parents and her children were strained, as they tried to understand why Beth had changed so much, and so quickly. Read More

GEMS Program Saved Man’s Life

On June 19, I helped a gentleman through the GEMS program that was suffering from COPD, a chronic lung condition. Literally, he could barely breathe while he was in my office. Read More

Andy is Optimistic Again

At age 11, Andy had given up on school. Classmates teased and bullied him. At home, he verbally and physically fought with his siblings. He was withdrawn and angry most of the time. He had a feeling of hopelessness about his future; and to him, aggression against himself and others was the answer. Read More

Patrick Gets a Home

Ruth and her 15 year-old nephew Patrick had been living in their car for more than a year. They traveled the country with no destination and no stability. Ruth's health was poor, including high blood pressure, poor vision, poor circulation, and a weak leg from diabetes. Patrick was fed up with the lifestyle, and he had become verbally abusive to Ruth, who suffered from a bipolar depressive disorder. Read More

Sandy Sleeps Easier Now

Sandy Sleeps Easier Now

Six year-old Sandy woke with a start and sat up in bed when she heard the crash. Her parents were fighting in the kitchen, and by the sound, she knew her father had just thrown the big kettle at her mom. Read More

Becky Finds a Home

It was a bright, white spotlight that woke eighteen-year-old Becky from a restless sleep. Someone was tapping on her window. A rush of fear coursed through her body, but then she heard who it was: "Wake up! Police!" She rolled the window of her car down a few inches and talked to the officer. Read More

Terry Turns His Life Around

I would like to share my story of desperation and hope. I am a single mother, raising a teenage boy. When school started last year my son Terry had just returned from Oklahoma and most of the "good" kids were playing sports. This left Terry to hang with the "not so good" kids. Read More

Donna Makes a New Life

My wonderful husband Carl died just two weeks before our fortieth anniversary. He was only 66. I felt so cheated - we had been making plans for a wonderful party with all our family and friends. It was a heart attack - totally unexpected. I just felt like my whole world came crashing down. Read More

Three Small Children Share Their “Firsts”

It was the middle of a summer night when the police answered a call from a neighbor and found three small, thin children alone in the yard outside their home. The youngest child, only a year old, was still crawling, and her 4-year old sister, Anna, her face worn by stress, was keeping her away from a broken glass bottle. These three little children were taking care of each other -- outside -- in the middle of the night! Read More

HALO Receives National Recognition

The Heartland Family Service HALO program (Healthy Alternatives for Little Ones) in Omaha received national recognition from the Alliance for Children and Families through its 2003 Robert Rice Innovative Program Award. Read More

Three Abandoned Children Get a New Start

Three Abandoned Children Get a New Start

No one knew for sure how much time had passed when they were found. Three fragile children huddled in the back seat of car with no driver, no mother, no one around. It was purely by accident that someone saw them at all - not one of them had made a sound, as if they learned to stop waiting for someone to arrive. All of them lay still, nearly naked in dirty diapers and a blanket. All of them quiet - even the youngest at five weeks old, knew there was no one to answer his cry. His sisters - 18 months and three years - silent, sitting hopelessly quiet, almost resigned to being abandoned. Read More