Heartland Family Service
Crisis Stabilization and Resource Center
You Are Not Alone.
If you’re struggling, overwhelmed, or need a safe place to land—Heartland Family Service is here for you. Our crisis center in Papillion, Nebraska, is open 24 hours a day, 7 days a week to provide immediate support, care, and crisis services for adults when life feels or becomes unmanageable.
If you’re facing emotional pain, suicidal thoughts, or simply need time to breathe and regroup, we offer a calm and healing space. You will be met with dignity, compassion, and skilled support staff.
No judgment. No pressure. Just help, when you need it most.
Services are voluntary and free of charge!
Access and Hours
We are open 24/7, every day—all year. If possible, please call prior to arrival so that we gather relevant information from you prior to admittance and to ensure that the Crisis Stabilization and Resource Center is not full. No referral is required. Our team is always ready.
Contact us anytime:
Phone: (402) 990-1659
Heartland Family Service Sarpy Office:
302 American Pkwy, Papillion, NE 68046
SERVICES
Triage
Anytime, Day or Night
Our Triage program is open 24/7 and a stay with us can last up to 23 hours and 59 minutes.
You don’t need an appointment or referral and from the moment you arrive, our team will meet you with care, compassion, and guidance. We’ll work with you to assess your needs and help you feel safe while establishing your next steps—all in a calm, judgment-free space.
How we can help:
• Gentle, in-person crisis assessment by trained professionals
• Emotional support and stabilization
• A quiet, safe environment to rest, reflect, and regroup
• Linkage to respite care, crisis stabilization, or outpatient services
You don’t have to be in a full-blown crisis to ask for help. At Triage, you’re always welcome.
Emergency Case Management
Helping You Navigate the Now
When a crisis strikes, it can feel overwhelming. You don’t have to manage it on your own.
Our Emergency Case Management team will walk alongside you—offering guidance, care coordination, and support when you need it most. Whether you’re just leaving the hospital, facing urgent housing or financial challenges, or trying to connect with mental health services, we will help to ensure nothing critical slips through the cracks.
We partner closely with you, your family, and community resources to build a personalized plan that is respectful of your needs and goals.
How we can help:
• Connect you to timely services like temporary housing/shelters, medical care, and counseling
• Help navigate complex systems, including healthcare, social services, legal supports
• Advocate for your needs with providers and community partners
• Provide emotional support and problem-solving during difficult moments
• Assist individuals and families of all ages, tailored to your unique situation
No matter what challenges you’re facing or where you are on your journey, you’re not alone.
We’ll help you find your way—with care, respect, and hope.
Crisis Stabilization Unit (CSU)
A Safe Place to Pause, Heal, and Begin Again
When life feels too heavy, you deserve a safe space to step away and feel supported.
Our Crisis Stabilization Unit (CSU) is a short-term, home-like setting designed for individuals who need extra support but don’t require hospitalization. Whether you’re overwhelmed, exhausted, or struggling to cope, the CSU offers a peaceful, caring environment where you can feel protected, heard, and supported—day or night.
Stays are voluntary and typically last between 3 to 5 days, giving you time to stabilize, rest, and reconnect with yourself. From the moment you arrive, our team is here to help you feel safe.
What to expect:
- 24/7 compassionate care from licensed mental health professionals
- Access to psychiatric evaluation and medication support
- A personalized crisis care plan made just for you
- A trauma-informed, recovery-focused atmosphere that honors your story
- Help creating a plan for what’s next, whether it’s therapy, housing, or community care
You don’t have to go through this alone. At the CSU, we hold space for healing and walk with you toward stability, one step at a time.
Mental Health Respite
A Place to Rest and Feel Like Yourself Again
Sometimes you just need a break. Our Mental Health Respite Services offer a quiet, supportive place to step away from daily stress and overwhelming emotions before things reach a breaking point. Whether you’re feeling burned out, grieving, emotionally drained, or experiencing thoughts of suicide without an immediate plan, this is a space where you can rest and feel safe.
Our respite program is here to give you space to breathe, reflect, and reconnect with yourself and with caring people who understand.
What to expect:
- A voluntary, recovery-focused stay—you choose when to come and go
- Up to 30 nights in a peaceful, therapeutic setting designed for comfort and healing
- One-on-one peer support from people who’ve also been through challenging times
- Help meeting basic needs—nutritious meals, clean space, hot showers, and rest
- Connection to outpatient providers, care teams, or next steps that support your long- term wellness
If the world feels too loud or too heavy, you’re welcome here. We’ll hold space for you until you’re ready to take your next step forward.
Service Areas
Douglas, Sarpy, Cass, Dodge, and Washington counties in Nebraska
Eligibility
- An adult (age 19+).
- A Nebraska resident.
- Voluntarily agree to be admitted.
- Meet the financial eligibility criteria as determined by the Region’s Financial Eligibility Policy and Financial Eligibility Fee Schedule or has active Nebraska Medicaid.
Fees
None
Location
Sarpy Campus
302 American Pkwy
Papillion, NE 68046
PH: (402) 990-1659
Hours of Operation
24/7
365 days a year
FUNDING
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